SewaX — Platform User Agreement

Language: English

1. Definitions

1.1 "Platform" means SewaX technology platform and associated services.

1.2 "AI Agent" means the software-based routing, compliance, and first-instance review tool.

1.3 "Performer" means an independent contractor who fulfills Tasks.

1.4 "Customer" means a user who requests Tasks.

1.5 "Task" means any request, order, inspection, delivery, or similar assignment processed through the Platform.

1.6 "Performance Reserve" means a refundable or retainable security amount governed by the Agreement. It is not insurance.

2. Platform Status and Services

2.1 SewaX acts solely as a technology intermediary, managed marketplace, compliance gateway, and limited payment agent.

2.2 SewaX does not itself provide the underlying services, does not employ Performers, and does not guarantee any Task outcome.

2.3 The contract for performance is formed directly between Customer and Performer, subject to Platform rules.

3. User Accounts and Registration

3.1 Users must provide accurate, complete, and current information.

3.2 SewaX may apply progressive verification based on risk, volume, geography, or regulatory trigger.

3.3 Users remain responsible for account security, credentials, and all activity under the account.

4. Prohibited Uses and Tasks

4.1 Users may not request, offer, or facilitate unlawful, deceptive, harmful, or prohibited Tasks.

4.2 Prohibited Tasks include surveillance, unauthorized access, fraud, violence, weapons, illegal goods, evasion of sanctions, and any activity restricted by law or Platform policy.

4.3 The Platform may block, flag, or escalate any Task.

5. AI Agent Role and Limitations

5.1 The AI Agent performs routing, screening, compliance triage, and first-instance review.

5.2 The AI Agent is a tool and not a final decision-maker.

5.3 Human review is available on appeal for contested determinations where required by law or Platform policy.

6. Payment Terms

6.1 Users authorize the Platform or payment partners to process payments, deductions, refunds, and releases.

6.2 SewaX may use crypto, card, WeChat Pay, or other supported methods subject to compliance review.

6.3 Charges, FX, tax, chargeback, and network fees may apply.

7. Performance Reserve

7.1 For higher-risk or higher-value Tasks, SewaX may require a Performance Reserve.

7.2 The Performance Reserve is not insurance and creates no coverage obligation.

7.3 SewaX may apply the Performance Reserve to penalties, chargebacks, damages, arbitration costs, or unresolved claims as permitted by law.

8. Data Protection and Privacy

8.1 Users consent to the collection, use, storage, disclosure, and cross-border transfer of personal data as described in the Privacy Policy.

8.2 Users acknowledge that Task data may include locations, images, reports, and AI interaction logs.

8.3 Users consent to cross-border transfers where necessary for service delivery, compliance, or legal operations.

9. Intellectual Property

9.1 The Platform, software, trademarks, and content owned by SewaX remain the property of SewaX or its licensors.

9.2 Users grant SewaX a limited license to host, process, display, and transmit User Content for service operation and compliance.

10. Warranties and Disclaimers

10.1 Users warrant that they will use the Platform lawfully and provide only truthful information.

10.2 The Platform provides the services on an "as is" and "as available" basis to the maximum extent permitted by law.

10.3 SewaX disclaims all warranties regarding task legality, success, commercial value, or fitness for a particular purpose.

11. Limitation of Liability

11.1 To the maximum extent permitted by law, SewaX is not liable for indirect, incidental, special, or consequential losses.

11.2 Aggregate liability is limited to the amount paid to SewaX for the disputed Task or the minimum amount permitted by law, whichever is lower.

12. Indemnification

12.1 Users shall indemnify and hold harmless SewaX from claims arising out of unlawful instructions, false statements, misuse, breach, or violation of law.

13. Dispute Resolution

13.1 The parties agree to AI-first review, then human appeal if available, then arbitration.

13.2 Unless prohibited by law, disputes shall be resolved by arbitration seated in Shanghai under applicable institutional rules.

14. Termination and Suspension

14.1 SewaX may suspend or terminate access for breach, risk, fraud, or legal necessity.

14.2 Users may close their accounts subject to outstanding obligations, disputes, and legal holds.

15. Governing Law and Jurisdiction

15.1 This Agreement is governed by the laws of the People's Republic of China, subject to mandatory local law protections where applicable.

15.2 Arbitration or court proceedings shall, where permitted, be anchored in Shanghai.

16. Amendment Policy

16.1 SewaX may amend this Agreement by notice or posting, subject to law and any required advance notice.

17. Entire Agreement

17.1 This Agreement, together with the Privacy Policy and task-specific terms, constitutes the entire agreement.